KETERLIBATAN PROFESIONAL IBU PEKERJA DALAM DINAMIKA DIGITAL ROLE CONFLICT, CYBER FATIGUE, WORKLOAD, DAN BOUNDARY MANAGEMENT SKILLS DENGAN EMOTIONAL AGILITY
DOI:
10.54443/sibatik.v4i12.3944Published:
2025-11-30Downloads
Abstract
The digital era presents new challenges for working mothers in the formal sector, who face the complexity of multiple roles. On the one hand, they are required to demonstrate high performance and adapt to technology-based work systems, while on the other hand, family responsibilities remain a top priority. This situation often leads to digital role conflict, cyber fatigue, and excessive workload, which ultimately have a negative impact on work engagement. This study aims to analyze the influence of digital role conflict, cyber fatigue, workload, and boundary management skills on work engagement, with emotional agility as a moderating variable. The research employed a quantitative approach with an explanatory design. The sample consisted of 200 working mothers in the formal sector in Medan City, selected using the Lemeshow formula. Data were collected through a five-point Likert scale questionnaire and analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). The results indicate that digital role conflict (β = -0.31; p = 0.004), cyber fatigue (β = -0.27; p = 0.012), and workload (β = -0.22; p = 0.028) have a significant negative effect on work engagement. In contrast, boundary management skills (β = 0.37; p = 0.000) and emotional agility (β = 0.30; p = 0.001) show a significant positive effect. Moreover, emotional agility was found to play a moderating role that strengthens work engagement amid digital pressures.
Keywords:
Working Mothers Work Engagement Digital Role Conflict Emotional Agility Boundary Management SkillsReferences
Burgel, T. R. (2024). Conflict Management Strategies and the Digitalization of Family Firms: The Moderating Role of Generational Ownership Dispersion. IEEE Transactions on Engineering Management, 71, 9555–9574. https://doi.org/10.1109/TEM.2023.3293855
Carleton, R. N., Afifi, T. O., Taillieu, T., Turner, S., Mason, J. E., Ricciardelli, R., … Griffiths, C. T. (2020). Assessing the relative impact of diverse stressors among public safety personnel. International Journal of Environmental Research and Public Health, 17(4). https://doi.org/10.3390/ijerph17041234
Hedling, E. (2023). Emotional labour in digital diplomacy: perceptions and challenges for European diplomats. Emotions and Society, 5(1), 29–47. https://doi.org/10.1332/263169021X16731858355125
Kalkman, J. P. (2020). Boundary spanners in crisis management. International Journal of Emergency Services, 9(2), 233–244. https://doi.org/10.1108/IJES-08-2019-0042
Limiyanty, V., & Robin. (2022). 2022) 2385-2391 Accredited. Jurnal Mantik, 5(4), 2385–2391.
Montani, F. (2020). Examining the inverted U-shaped relationship between workload and innovative work behavior: The role of work engagement and mindfulness. Human Relations, 73(1), 59–93. https://doi.org/10.1177/0018726718819055
Nambisan, S. (2021). On the costs of digital entrepreneurship: Role conflict, stress, and venture performance in digital platform-based ecosystems. Journal of Business Research, 125, 520–532. https://doi.org/10.1016/j.jbusres.2019.06.037
Paredes-Astudillo, Y. A. (2020). Human Fatigue Aware Cyber-Physical Production System. Proceedings of the 2020 IEEE International Conference on Human-Machine Systems, ICHMS 2020. https://doi.org/10.1109/ICHMS49158.2020.9209366
Rasool, S. F. (2021). How toxic workplace environment effects the employee engagement: The mediating role of organizational support and employee wellbeing. International Journal of Environmental Research and Public Health, 18(5), 1–17. https://doi.org/10.3390/ijerph18052294
Reeves, A. (2020). Sleeping with the enemy: Does depletion cause fatigue with cybersecurity? Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12210, pp. 217–231. https://doi.org/10.1007/978-3-030-50309-3_15
Schaufeli, W. B. (2020). Burnout assessment tool (Bat)—development, validity, and reliability. International Journal of Environmental Research and Public Health, 17(24), 1–21. https://doi.org/10.3390/ijerph17249495
Scheibe, S. (2024). Age-related differences in the use of boundary management tactics when teleworking: Implications for productivity and work-life balance. Journal of Occupational and Organizational Psychology, 97(4), 1330–1352. https://doi.org/10.1111/joop.12512
Soto-Rubio, A. (2020). Effect of emotional intelligence and psychosocial risks on burnout, job satisfaction, and nurses’ health during the covid-19 pandemic. International Journal of Environmental Research and Public Health, 17(21), 1–14. https://doi.org/10.3390/ijerph17217998
Velter, M. G. E. (2020). Sustainable business model innovation: The role of boundary work for multi-stakeholder alignment. Journal of Cleaner Production, 247. https://doi.org/10.1016/j.jclepro.2019.119497
Wang, Y. (2024). The interplay of EFL teachers’ immunity, work engagement, and psychological well-being: Evidence from four Asian countries. Journal of Multilingual and Multicultural Development, 45(8), 3241–3257. https://doi.org/10.1080/01434632.2022.2092625
License
Copyright (c) 2025 Robin, Rusdiana Br Simamora, Ferry Hidayat
This work is licensed under a Creative Commons Attribution 4.0 International License.
Downloads
How to Cite
