PENGARUH SERVICE EXCELLENT PETUGAS CHECK IN COUNTER TERHADAP KEPUASAN PENUMPANG PADA BANDAR UDARA KOMODO LABUAN BAJO
Main Article Content
Teggar Ramadan
Elnia Frisnawati
The purpose of this study was to determine the effect of excellent check-in counter service on passenger satisfaction at Komodo Labuan Bajo Airport. To determine the magnitude of the influence of excellent check-in counter service on passenger satisfaction at Komodo Labuan Bajo Airport. This study uses a quantitative method. The population is passengers at Komodo Labuan Bajo Airport with a sample of 100 employees. Data collection techniques using questionnaires. Data analysis using multiple linear regression analysis. Hypothesis testing using t-test, F-test, coefficient of determination. The results showed that there was a significant effect of excellent check-in counter service on passenger satisfaction at Komodo Labuan Bajo Airport. This is evidenced by the t-count value of 14.453 with a significance value of 0.000 smaller than 0.05 (0.000 <0.05), and the regression coefficient has a positive value of 0.880. The results of the magnitude of the influence show that the adjusted R value (coefficient of determination) is 0.681. This means that 68.1% of the passenger satisfaction variable is influenced by the independent variable, namely the excellent service of the check-in counter officer (X). While the remaining 31.9% of the passenger satisfaction variables are influenced by other variables that are not discussed in this study.
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