Vol. 2 No. 9 (2023): August

Ahn, T., Ryu, S., & Han, I. (2004). The impact of the online and offline features on the user acceptance of Internet shopping malls. Electronic Commerce Research and Applications, 3(4), 405–420. https://doi.org/10.1016/j.elerap.2004.05.001

Alawneh, A. A. (2013). Assessing the Dimensions of Relationship Quality in B2C E Banking Services: An Empirical Comparative Study. Palmer 2002. http://arxiv.org/abs/1302.6364

Anastasiei, B., & Dospinescu, N. (2017). Facebook Advertising: Relationship Between Types of Message, Brand Attitude and Perceived Buying Risk. Analele Universităţii Constantin Brâncuşi Din Târgu Jiu : Seria Economie, 1(6), 18–26.

Bhattacherjee, A., Perols, J., & Sanford, C. (2016). Information technology continuance: A theoretic extension and empirical test. Journal of Computer Information Systems, 49(1), 17–26. https://doi.org/10.1080/08874417.2008.11645302

Bishop, P. A., & Herron, R. L. (2015). Use and Misuse of the Likert Item Responses and Other Ordinal Measures. International Journal of Exercise Science, 297–302.

Chang, J. J., & Yang, C. (2012). Viable or vital? Evaluation of IM services from patrons’ perspectives. Electronic Library, 30(1), 70–88. https://doi.org/10.1108/02640471211204079

Chang, Y. P., Dong, X. B., & Sun, W. (2014). Influence of characteristics of the internet of things on consumer purchase intention. Social Behavior and Personality, 42(2), 321–330. https://doi.org/10.2224/sbp.2014.42.2.321

Chen, C., & Cheng, C. (2009). Understanding consumer intention in online shopping: A respecification and validation of the DeLone and McLean model. Behaviour and Information Technology, 28(4), 335–345. https://doi.org/10.1080/01449290701850111

Chen, J., & Shen, X. L. (2015). Consumers’ decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55–64. https://doi.org/10.1016/j.dss.2015.07.012

Chen, S. C., Jong, D., & Lai, M. T. (2014). Assessing the relationship between technology readiness and continuance intention in an e-appointment system: Relationship quality as a mediator. Journal of Medical Systems, 38(9). https://doi.org/10.1007/s10916-014-0076-3

Chen, S. C., & Lin, C. P. (2015a). The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study. Technological Forecasting and Social Change, 96, 40–50. https://doi.org/10.1016/j.techfore.2014.11.011

Chen, S. C., & Lin, C. P. (2015b). The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study. Technological Forecasting and Social Change, 96, 40–50. https://doi.org/10.1016/j.techfore.2014.11.011

Chin, W. w. (1998). The Partial Least Squares Approach to Structural Formula Modeling. Advances in Hospitality and Leisure, 8（2）(January 1998), 5. https://books.google.com/books?hl=en&lr=&id=EDZ5AgAAQBAJ&oi=fnd&pg=PA295&dq=The+partial+least+squares+approach+to+structural+equation+modeling&ots=49uH6qt2lk&sig=Fwg2GGFWp3LUMMjxMu9h4jbOXnA

Christodoulides, G., De Chernatony, L., Furrer, O., Shiu, E., & Abimbola, T. (2006). Conceptualising and Measuring the Equity of Online Brands. Journal of Marketing Management, 22(7–8), 799–825. https://doi.org/10.1362/026725706778612149

De Carvalho, B. L., Salgueiro, M. D. F., & Rita, P. (2015). Consumer Sustainability Consciousness: A five dimensional construct. Ecological Indicators, 58, 402–410. https://doi.org/10.1016/j.ecolind.2015.05.053

Dehbashi, S., & Nahavandi, N. (2007). Factors affecting on iranian passengers’ acceptance towards electronic ticketing provided by airlines. Proceedings IADIS International Conference E-Society, ES 2007 - Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007, 2002(Pew 2002), 72–80.

Edvardsson, B., Johnson, M. D., Gustafsson, A., & Strandvik, T. (2000). The effects of satisfaction and loyalty on profits and growth: Products versus services. Total Quality Management, 11(7), 917–927. https://doi.org/10.1080/09544120050135461

Febrian, D., Simanjuntak, M., Hasanah, N., & Fadli, J. A. (2021). The Effect of Benefits Offered and Customer Experience on Re-use Intention of Mobile Banking through Customer Satisfaction and Trust. Jurnal Keuangan Dan Perbankan, 25(3), 551–569. https://doi.org/10.26905/jkdp.v25i3.5879

Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information and Management, 43(1), 1–14. https://doi.org/10.1016/j.im.2005.01.002

Gaberamos, O., & Pasaribu, L. H. (2022). The Effect Of Information Quality, Customer Experience, Price, And Service Quality On Purchase Intention By Using Customer Perceived Value As Mediation Variables (Study On Gofood Applications On The Millenial Generation). Jurnal Mantik, 5(4), 2470–2480.

Gentile, C., Spiller, N., & Noci, G. (2007). How to Sustain the Customer Experience:. An Overview of Experience Components that Co-create Value With the Customer. European Management Journal, 25(5), 395–410. https://doi.org/10.1016/j.emj.2007.08.005

Grégoire, Y., & Fisher, R. J. (2006). The effects of relationship quality on customer retaliation. Marketing Letters, 17(1), 31–46. https://doi.org/10.1007/s11002-006-3796-4

Gustafsson, A., Johnson, M. D., Roos, I., Gustafsson, A., Johnson, M. D., & Roos, I. (2005). The Effects of Customer Satisfaction , Relationship Commitment Dimensions , and Triggers on Customer Retention Published by : American Marketing Association Stable URL : http://www.jstor.org/stable/30166563 REFERENCES Linked references are available on JS. Journal of Marketing , 69, 210–218.

Hair, J. F., Page, M., & Brunsveld, N. (2019). Essentials of business research methods. Routledge.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance. Long Range Planning, 46(1–2), 1–12. https://doi.org/10.1016/j.lrp.2013.01.001

Hajli, N., Lin, X., Featherman, M., & Wang, Y. (2014). Social word of mouth: How trust develops in the market. International Journal of Market Research, 56(5), 673–689. https://doi.org/10.2501/ijmr-2014-045

Hendi, K., & Ruswanti, E. (2017). the Effects of Service Quality and Product Quality Perception on Costumer Loyalty As Mediated By Relationship Quality: a Case in Pt Panin Asset Management. Digilib.Esaunggul.Ac.Id, 1–11.

Hennig-Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology and Marketing, 14(8), 737–764. https://doi.org/10.1002/(SICI)1520-6793(199712)14:8<737::AID-MAR2>3.0.CO;2-F

Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., Ketchen, D. J., Hair, J. F., Hult, G. T. M., & Calantone, R. J. (2014). Common Beliefs and Reality About PLS: Comments on Rönkkö and Evermann (2013). Organizational Research Methods, 17(2), 182–209. https://doi.org/10.1177/1094428114526928

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20(2009), 277–319. https://doi.org/10.1108/S1474-7979(2009)0000020014

Homburg, C., Jozić, D., & Kuehnl, C. (2017). Customer experience management: toward implementing an evolving marketing concept. Journal of the Academy of Marketing Science, 45(3), 377–401. https://doi.org/10.1007/s11747-015-0460-7

Hong, S. J., Thong, J. Y. L., & Tam, K. Y. (2006). Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet. Decision Support Systems, 42(3), 1819–1834. https://doi.org/10.1016/j.dss.2006.03.009

HSI. (2022). Hutama Solusi Indonesia. https://hutamasolusi.com/

Hsu, C. L., Chen, M. C., & Kumar, V. (2018). How social shopping retains customers? Capturing the essence of website quality and relationship quality. Total Quality Management and Business Excellence, 29(1–2), 161–184. https://doi.org/10.1080/14783363.2016.1171706

Hsu, H. Y., & Tsou, H. T. (2011). Understanding customer experiences in online blog environments. International Journal of Information Management, 31(6), 510–523. https://doi.org/10.1016/j.ijinfomgt.2011.05.003

Huang, M. H., & Rust, R. T. (2021). Engaged to a Robot? The Role of AI in Service. Journal of Service Research, 24(1), 30–41. https://doi.org/10.1177/1094670520902266

Janda, S., Trocchia, P. J., & Gwinner, K. P. (2002). Consumer perceptions of Internet retail service quality. International Journal of Service Industry Management, 13(5), 412–431. https://doi.org/10.1108/09564230210447913

Jiang, G., Liu, F., Liu, W., Liu, S., Chen, Y., & Xu, D. (2021). Effects of information quality on information adoption on social media review platforms: moderating role of perceived risk. Data Science and Management, 1(1), 13–22. https://doi.org/10.1016/j.dsm.2021.02.004

Kasornbua, T., & Pinsame, C. (2019). Factors affecting purchase intention of community product in Thailand-Cambodia border. Entrepreneurship and Sustainability Issues, 7(2), 949–961. https://doi.org/10.9770/jesi.2019.7.2(11)

Keiningham, T., Aksoy, L., Bruce, H. L., Cadet, F., Clennell, N., Hodgkinson, I. R., & Kearney, T. (2020). Customer experience driven business model innovation. Journal of Business Research, 116(January), 431–440. https://doi.org/10.1016/j.jbusres.2019.08.003

Kim, D. J., Ferrin, D. L., & Raghav Rao, H. (2009). Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration. Information Systems Research, 20(2), 237–257. https://doi.org/10.1287/isre.1080.0188

Kim, H. (2005). Developing an index of online customer satisfaction. Journal of Financial Services Marketing, 10(1), 49–64. https://doi.org/10.1057/palgrave.fsm.4770173

Kim, H. Y., & Chung, J. E. (2011). Consumer purchase intention for organic personal care products. Journal of Consumer Marketing, 28(1), 40–47. https://doi.org/10.1108/07363761111101930

Kim, T. G., Lee, J. H., & Law, R. (2008). An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model. Tourism Management, 29(3), 500–513. https://doi.org/10.1016/j.tourman.2007.05.016

Krejcie, R., & Morgan, D. (1970). Determining Sample Size For Research Activites. Advanced Public and Community Health Nursing Practice: Population Assessment, Program Planning and Evaluation, Second Edition, 30, 607–610. https://doi.org/10.1891/9780826138446.0006

Lages, C., Lages, C. R., & Lages, L. F. (2005). The RELQUAL scale: A measure of relationship quality in export market ventures. Journal of Business Research, 58(8), 1040–1048. https://doi.org/10.1016/j.jbusres.2004.03.001

Lal, P. (2017). Analyzing determinants influencing an individual׳s intention to use social commerce website. Future Business Journal, 3(1), 70–85. https://doi.org/10.1016/j.fbj.2017.02.001

Lalicic, L., & Weismayer, C. (2021). Consumers’ reasons and perceived value co-creation of using artificial intelligence-enabled travel service agents. Journal of Business Research, 129(February 2019), 891–901. https://doi.org/10.1016/j.jbusres.2020.11.005

Lee, Y., & Kozar, K. A. (2006). Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach. Decision Support Systems, 42(3), 1383–1401. https://doi.org/10.1016/j.dss.2005.11.005

Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96. https://doi.org/10.1509/jm.15.0420

Liu, C., & Arnett, K. P. (2000). Exploring the factors associated with Web site success in the context of electronic commerce. Information and Management, 38(1), 23–33. https://doi.org/10.1016/S0378-7206(00)00049-5

Liu, C., Bao, Z., & Zheng, C. (2019). Exploring consumers’ purchase intention in social commerce: An empirical study based on trust, argument quality, and social presence. Asia Pacific Journal of Marketing and Logistics, 31(2), 378–397. https://doi.org/10.1108/APJML-05-2018-0170

Lu, Y., Zhao, L., & Wang, B. (2010). From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention. Electronic Commerce Research and Applications, 9(4), 346–360. https://doi.org/10.1016/j.elerap.2009.07.003

Luo, M. M., Chen, J. S., Ching, R. K. H., & Liu, C. C. (2011). An examination of the effects of virtual experiential marketing on online customer intentions and loyalty. Service Industries Journal, 31(13), 2163–2191. https://doi.org/10.1080/02642069.2010.503885

Macintosh, G. (2007). Customer orientation, relationship quality, and relational benefits to the firm. Journal of Services Marketing, 21(3), 150–159. https://doi.org/10.1108/08876040710746516

Maltz, E. (2000). Is all communication created equal?: An investigation into the effects of communication mode on perceived information quality. Journal of Product Innovation Management, 17(2), 110–127. https://doi.org/10.1016/S0737-6782(99)00030-2

Mandira, D. A., Suliyanto, & Nawarni, A. (2018). The Influence Customer Trust, Service Quality, and Perceived Price on Customer Satisfaction and Customer Loyalty. Journal of Research in Management, 1(1), 16–21. https://doi.org/10.32424/jorim.v1i1.16

Moliner, M. A. (2009). Loyalty, perceived value and relationship quality in healthcare services. Journal of Service Management, 20(1), 76–97. https://doi.org/10.1108/09564230910936869

Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors Affecting Trust in Market Research Relationships. Journal of Marketing, 57(1), 81. https://doi.org/10.2307/1252059

Nasermoadeli, A., Ling, K. C., & Maghnati, F. (2013). Evaluating the Impacts of Customer Experience on Purchase Intention. International Journal of Business and Management, 8(6). https://doi.org/10.5539/ijbm.v8n6p128

Nistah, N. M., Sura, S., Yusof, M. M., & Lee, O. (2019). The effect of social feature quality on the social commerce system. International Journal of Advanced Computer Science and Applications, 10(7), 136–140. https://doi.org/10.14569/ijacsa.2019.0100720

Nusair, K. K., & Kandampully, J. (2008). The antecedents of customer satisfaction with online travel services: A conceptual model. European Business Review, 20(1), 4–19. https://doi.org/10.1108/09555340810843663

Oliver, R. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4)(November), 460–469.

Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing, 70(4), 136–153. https://doi.org/10.1509/jmkg.70.4.136

Palmer, A. (2010). Customer experience management: A critical review of an emerging idea. Journal of Services Marketing, 24(3), 196–208. https://doi.org/10.1108/08876041011040604

Park, C. H., & Kim, Y. G. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management, 31(1), 16–29. https://doi.org/10.1108/09590550310457818

Patma, T. S., Fienaningsih, N., Rahayu, K. S., & Artatanaya, I. G. L. S. (2021). Impact of Information Quality on Customer Perceived Value, Experience Quality, and Customer Satisfaction From Using Gofood Aplication. Journal of Indonesian Economy and Business, 36(1), 51–61. https://doi.org/10.22146/jieb.59810

Rahardja, U., Hongsuchon, T., Hariguna, T., & Ruangkanjanases, A. (2021). Understanding impact sustainable intention of s‐commerce activities: The role of customer experiences, perceived value, and mediation of relationship quality. Sustainability (Switzerland), 13(20). https://doi.org/10.3390/su132011492

Rajaobelina, L., & Bergeron, J. (2009). Antecedents and consequences of buyer-seller relationship quality in the financial services industry. International Journal of Bank Marketing, 27(5), 359–380. https://doi.org/10.1108/02652320910979889

Rauyruen, P., & Miller, K. E. (2007). Relationship quality as a predictor of B2B customer loyalty. Journal of Business Research, 60(1), 21–31. https://doi.org/10.1016/j.jbusres.2005.11.006

Ruswanti, E., & Lestari, W. P. (2016). The Effect of Relationship Marketing towards Customers’ Loyalty Mediated by Relationship Quality (Case Study in Priority Bank in Niaga). DeReMa (Development Research of Management): Jurnal Manajemen, 11(2), 191. https://doi.org/10.19166/derema.v11i2.230

Sam, M. F. M., & Tahir, M. N. H. (2009). Website Quality and Consumer Online Purchase Intention of Air Ticket. International Journal of Basic & Applied Sciences, 9(10), 4–9.

Sanchez-Franco, M. J., Ramos, A. F. V., & Velicia, F. A. M. (2009). The moderating effect of gender on relationship quality and loyalty toward Internet service providers. Information and Management, 46(3), 196–202. https://doi.org/10.1016/j.im.2009.02.001

Sarstedt, M., Hair, J. F., Cheah, J. H., Becker, J. M., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003

Sekaran, U. (2003). Research Methods for Business A Skill Building Approach 4th Edition. In J. Marshall (Ed.), Education + Training (4th ed., Vol. 49, Issue 4). John Wiley & Son , Inc. https://doi.org/10.1108/et.2007.49.4.336.2

Shahbaznezhad, H., Dolan, R., & Rashidirad, M. (2021). The Role of Social Media Content Format and Platform in Users’ Engagement Behavior. Journal of Interactive Marketing, 53, 47–65. https://doi.org/10.1016/j.intmar.2020.05.001

Shih, H. P. (2004). An empirical study on predicting user acceptance of e-shopping on the Web. Information and Management, 41(3), 351–368. https://doi.org/10.1016/S0378-7206(03)00079-X

Sidharta, M. W., Syah, T. Y. R., & Saptaningsih, A. B. (2021). The Relationship Between Social Media Communication and Word of Mouth Inside Brand Image and Purchase Intention. Journal of Multidisciplinary Academic, 05(01), 61–66.

Smith, A. D. (2004). Information exchanges associated with Internet travel marketplaces. Online Information Review, 28(4), 292–300. https://doi.org/10.1108/14684520410553787

Stiawan, E., & Rahmat Syah, T. Y. (2017). The Effectiviness of Promotional Benefit Towards Buying Intention Moderated By The Brain’s Tendency of Consumers. Journal of Economics, Business & Accountancy Ventura, 20(1), 89. https://doi.org/10.14414/jebav.v20i1.439

Sussman, S. W., & Siegal, W. S. (2003). Informational influence in organizations: An integrated approach to knowledge adoption. Information Systems Research, 14(1), 47–65. https://doi.org/10.1287/isre.14.1.47.14767

Szymanski, D. M., & Hise, R. T. (2000). E-satisfaction: An initial examination. Journal of Retailing, 76(3), 309–322. https://doi.org/10.1016/S0022-4359(00)00035-X

Tam, C., & Oliveira, T. (2016). Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective. Computers in Human Behavior, 61, 233–244. https://doi.org/10.1016/j.chb.2016.03.016

Thong, J. Y. L., Hong, S. J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human Computer Studies, 64(9), 799–810. https://doi.org/10.1016/j.ijhcs.2006.05.001

Torres, E. N., Fu, X., & Lehto, X. (2014). Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective. International Journal of Hospitality Management, 36, 255–262. https://doi.org/10.1016/j.ijhm.2013.09.007

Ulaga, W., & Eggert, A. (2006). Relationship value and relationship quality: Broadening the nomological network of business-to-business relationships. European Journal of Marketing, 40(3–4), 311–327. https://doi.org/10.1108/03090560610648075

Wang, C., & Zhang, P. (2012). The evolution of social commerce: The people, management, technology, and information dimensions. Communications of the Association for Information Systems, 31(1), 105–127. https://doi.org/10.17705/1cais.03105

Wang, R. Y., & Strong, D. M. (1996). Beyond accuracy: What data quality means to data consumers. Journal of Management Information Systems, 12(4), 5–34. https://doi.org/10.1080/07421222.1996.11518099

Wei, Y., Wang, C., Zhu, S., Xue, H., & Chen, F. (2018). Online purchase intention of fruits: Antecedents in an integrated model based on technology acceptance model and perceived risk theory. Frontiers in Psychology, 9(AUG). https://doi.org/10.3389/fpsyg.2018.01521

Wibowo, A., Chen, S. C., Wiangin, U., Ma, Y., & Ruangkanjanases, A. (2021). Customer behavior as an outcome of social media marketing: The role of social media marketing activity and customer experience. Sustainability (Switzerland), 13(1), 1–18. https://doi.org/10.3390/su13010189

Wijaya, I. G. N. S., Triandini, E., Kabnani, E. T. G., & Arifin, S. (2021). E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An empirical study in shopee. Register: Jurnal Ilmiah Teknologi Sistem Informasi, 7(2), 107–124. https://doi.org/10.26594/register.v7i2.2266

Wisker, Z. L. (2020). Examining relationship quality in e-tailing experiences: a moderated mediated model. Marketing Intelligence and Planning, 38(7), 863–876. https://doi.org/10.1108/MIP-05-2019-0284

Wu, C. C., & Hsu, C. L. (2015). How to improve E-satisfaction and E-loyalty and strengthen the links between them: Value from regulatory fit. Human Factors and Ergonomics In Manufacturing, 25(3), 353–369. https://doi.org/10.1002/hfm.20549

Wu, C., & Hsu, C. (2015). How to improve E-satisfaction and E-loyalty and strengthen the links between them: Value from regulatory fit. Human Factors and Ergonomics In Manufacturing, 25(3), 353–369. https://doi.org/10.1002/hfm.20549

Wu, J. H., & Wang, Y. M. (2006). Measuring KMS success: A respecification of the DeLone and McLean’s model. Information and Management, 43(6), 728–739. https://doi.org/10.1016/j.im.2006.05.002

Wu, W., Jia, F., & Enders, C. (2015). A Comparison of Imputation Strategies for Ordinal Missing Data on Likert Scale Variables. Multivariate Behavioral Research, 50(5), 484–503. https://doi.org/10.1080/00273171.2015.1022644

Yadav, M., & Rahman, Z. (2018). The influence of social media marketing activities on customer loyalty: A study of e-commerce industry. Benchmarking, 25(9), 3882–3905. https://doi.org/10.1108/BIJ-05-2017-0092

Yang, Z., & Peterson, R. T. (2004). Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology and Marketing, 21(10), 799–822. https://doi.org/10.1002/mar.20030

Ybarra, A., & Janda, S. (2005). Do Product and Consumer Characteristics Affect the Relationship Between Online Experience and Customer Satisfaction ? Journal of Internet Commerce, 4(4), 133–152. https://doi.org/10.1300/J179v04n04

Yulianingsih, R., Syah, T. Y. R., & Anindita, R. (2019). How Packaging, Product Quality and Promotion Affect the Purchase Intention? Russian Journal of Agricultural and Socio-Economic Sciences, 92(8), 46–55. https://doi.org/10.18551/rjoas.2019-08.06

Zhou, L., Zhang, P., & Zimmermann, H. D. (2013). Social commerce research: An integrated view. Electronic Commerce Research and Applications, 12(2), 61–68. https://doi.org/10.1016/j.elerap.2013.02.003.