Penerapan Prinsip-Prinsip Good Governance di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Tasikmalaya

Abstract

The realisation of good governance is the aspiration and hope of every nation. In the context of public administration, the principles of good governance are among the concepts adopted by the government as a guide for thinking and acting with a view to achieving sound public administration. However, in practice, the application of the principles of good governance at the Tasikmalaya City One-Stop Integrated Investment Service Agency (DPMPTSP) still faces numerous problems, including a lack of transparency in the delivery of services, the continued existence of illegal levies, and a lack of information provided to the public. The theory employed in this study is Sedarmayanti’s framework on the principles of good governance, comprising the dimensions of accountability, transparency, openness and the rule of law. The research design employed was a qualitative descriptive study, with data sources comprising officials and members of the public involved in the licensing process. Data collection techniques included observation, interviews, documentation and triangulation of sources. The research findings indicate that the implementation of the principles of good governance at the Tasikmalaya City One-Stop Integrated Investment Service Agency (DPMPTSP) has been proceeding quite well, particularly in terms of accountability, transparency, openness and the rule of law.