Pengaruh Coaching, Mentoring, dan Coworker Support Terhadap Job Performance Pada Pegawai PT. Pegadaian (Persero) Cabang Nganjuk
Main Article Content
Titah Lalitaratri
This study aims to examine how coaching, mentoring, and coworker support affect employee job performance. Data were collected from 40 employees of PT. Pegadaian (Persero) Nganjuk Branch using 37 statement items with quantitative methods. IBM SPSS 26 was used for data analysis. Likert scale was used as the measurement scale. The results showed that coaching has a positive and significant effect on job performance, mentoring has a positive and significant effect on job performance, and coworker support has a positive and significant effect on job performance.
Abedini Koshksaray, Amir, Allahyar (Arsalan) Ardakani, Naeimeh Ghasemnejad, and Ateneh Qhodsikhah Azbari. 2020. “The Effect of Customer Orientation Coaching on Employee’s Individual Performance and Financial and Non-Financial Performance: A Case of Tejarat Bank in Iran.” International Journal of Islamic and Middle Eastern Finance and Management 13 (3): 437–69. https://doi.org/10.1108/IMEFM-04-2019-0169.
Aini, Octavia Nurul. 2021. “Pengaruh Coaching Dan Motivasi Kerja Terhadap Kinerja Karyawan Direktorat Sumber Daya Manusia PT. POS Indonesia Bandung.” Proceeding of Management 8 (4): 3454–62.
Akhtar, Sidra, and Muhammad Zia-Ur Rehman. 2017. “Impact of Managerial Coaching Behavior on Job Performance: Analyzing the Role of Organization Commitment And Role Clarity.” Journal of Managerial Sciences 11 (3).
Ali, Muhammad, Suleman Aziz Lodhi, Orangzab, Basharat Raza, and Wasif Ali. 2018. “Examining the Impact of Managerial Coaching on Employee Job Performance: Mediating Role of Work Engagement, Leader-Member-Exchange Quality, Job Satisfaction, and Turnover Intentions.” Pakistan Journal of Commerce and Social Science 12 (1): 253–82.
Arvianti, Eva, and Nasrillah. 2021. “Pengaruh Guidance Coaching Terhadap Kinerja Tugas Yang Dimediasi Oleh Kinerja Adaptif Pada Karyawan PT. PLN Unit Pelaksana Pelayanan Pelanggan (UP3) Banda Aceh.” Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Terakreditasi SIinta 4 (4): 737–49. http:jim.unsyiah.ac.id/ekm.
Aydın, Esra, and Ipek Kalemci Tüzün. 2019. “Organizational Support Sources and Job Performance Relations: What about Occupational Commitment?” Anatolia 30 (3): 379–89. https://doi.org/10.1080/13032917.2019.1597740.
Baharsyah, Agil Rasul, and Dwiarko Nugrohoseno. n.d. “Jurusan Manajemen Fakultas Ekonomika Dan Bisnis Universitas Negeri Surabaya.” Jurnal Ilmu Manajemen. Vol. 9.
Batubara, Gabriel Saulina, and Ferryal Abadi. 2022. “Pengaruh Beban Kerja Dan Dukungan Rekan Kerja Terhadap Kinerja Karyawan Dengan Stres Kerja Sebagai Variabel Intervening.” SIBATIK JOURNAL | VOLUME 1 (11). https://doi.org/10.54443/sibatik.v1i11.385.
Bibi, Munaza. 2019. “Impact of Talent Management Practices on Employee Performance: An Empirical Study among Healthcare Employees.” SEISENSE Journal of Management 2 (1): 22–32.
Chatterjee, S., A. K. Dey, and H. Chaturvedi. 2021. “Effect of Mentoring on Job Performance among Indian Millennials: A Quantitative Study.” International Journal of Evidence Based Coaching and Mentoring 19 (1): 90–104. https://doi.org/10.24384/nq43-ar60.
Cooke, Fang Lee, Jue Wang, and Timothy Bartram. 2019. “Can a Supportive Workplace Impact Employee Resilience in a High Pressure Performance Environment? An Investigation of the Chinese Banking Industry.” Applied Psychology 68 (4): 695–718. https://doi.org/10.1111/APPS.12184.
Edison, Emron, Yohny Anwar, and Imas Komariyah. 2016. Manajemen Sumber Daya Manusia: Strategi Dan Perubahan Dalam Rangka Meningkatkan Kinerja Pegawai Dan Organisasi. Bandung: Bandung: Alfabeta.
Erwin Musyaddat, Lalu, and Akmad Saufi. 2017. “Pengaruh Dukungan Sosial, Beban Kerja Dan Lingkungan Kerja Terhadap Stres Kerja Perawat Rumah Sakit Jiwa Mutiara Sukma Provinsi Nusa Tenggara Barat.” Jurnal Magister Manajemen, 1–12.
Gillard, Steve, Rhiannon Foster, Sarah White, Sally Barlow, Rahul Bhattacharya, Paul Binfield, Rachel Eborall, et al. 2022. “The Impact of Working as a Peer Worker in Mental Health Services: A Longitudinal Mixed Methods Study.” BMC Psychiatry 22 (1): 1–18. https://doi.org/10.1186/s12888-022-03999-9.
Hilali, Khalid Said Al, Badar Mohammed Al Mughairi, Mooi Wah Kian, and Asif Mahbub Karim. 2020. “Coaching and Mentoring. Concepts and Practices in Development of Competencies: A Theoretical Perspective.” International Journal of Academic Research in Accounting, Finance and Management Sciences 10 (1): 41–54. https://doi.org/10.6007/ijarafms/v10-i1/6991.
Hindarto, Moch Bayu. 2021. “Pengaruh Penilaian Dan Mentoring Terhadap Peningkatan Kinerja Karyawan Rumah Sakit Islam Nasrul Ummah.” Jurnal Ilmu Manajemen 9 (4): 1623–32. https://doi.org/10.26740/jim.v9n4.p1623-1632.
Hisham, S N Binti, and W H Nadrah Binti Muda. 2016. “Faktor-Faktor Yang Mempengaruhi Pelaksanaan Coaching Terhadap Prestasi Pekerja Dalam Organisasi.” Vol. 2. Malaysia.
Hui, Ray Tak yin, and Christina Sue-Chan. 2018. “Variations in Coaching Style and Their Impact on Subordinates’ Work Outcomes.” Journal of Organizational Behavior 39 (5): 663–79. https://doi.org/10.1002/job.2263.
Lusianingrum, Farah Putri Wenang, Lina Affifatusholihah, and Fadhilah Fadhilah. 2020. “Pengaruh Keterikatan Kerja Dan Dukungan Rekan Kerja Terhadap Kinerja Tugas.” Inovbiz: Jurnal Inovasi Bisnis 8 (1): 29. https://doi.org/10.35314/inovbiz.v8i1.1261.
Malik, Muhammad Shaukat, and Muhammad Kashif Nawaz. 2021. “The Relationship between Mentoring Functions and Employee Performance: Mediating Effects of Protégé Relational Self-Efficacy.” Annals of Social Sciences and Perspective 2 (2): 187–204. https://doi.org/10.52700/assap.v2i2.106.
Mangkunegara, Anwar Prabu. 2016. Manajemen Sumber Daya Manusia Perusahaan. Bandung: Bandung: PT. Remaja Rosdakarya.
Marantika, Tian Sakti, and Endang Parahyanti. 2021. “Work Engagement as a Mediator of the Influence of Coworker Support on Task Performance of Indonesian Army (TNI-AD) Soldiers Serving in Vulnerable Areas (Papua).” Budapest International Research and Critics Institute-Journal (BIRCI-Journal) 4 (4): 7693–7702. https://doi.org/https://doi.org/10.33258/birci.v4i4.2688.
Mittal, Monika, and Nischay Kumar Upamanyu. 2017. “Examining the Influence of Mentoring on Organizational Commitment and Performance.” Publikasi Bharti. Publikasi Bharti.
Mukarramah, Noratul, and Nur Chalil. 2020. “Pengaruh Dukungan Rekan Kerja Dan Dukungan Keluarga Terhadap Kinerja Dengan Job Embeddedness Sebagai Pemediasi Pada Anggota Kepolisian Satlantas Polresta Banda Aceh.” Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Terakreditasi SINTA 4 (4): 647–61. http:jim.unsyiah.ac.id/ekm.
Nadeak, Multi, Adi Widodo, Masduki Asbari, Dewiana Novitasari, and Agus Purwanto. 2021. “Understanding the Links between Coaching, OCB, and Individual Performance among MSME Employees.” International Journal of Social and Management STtudies (IJOSMAS) 2 (4). https://www.ijosmas.org.
Nashrullah, Zain Riyadh, and Romat Saragih. 2020. “Pengaruh Coaching Dan Komitmen Organisasi Terhadap Kinerja Karyawan Pada Kantor Dana Pensiun Telkom Bandung.” Jurnal Ilmiah MEA (Manajemen, Ekonomi, Dan Akuntansi) 4 (3).
Neupane, Ramesh. 2015. “Effects of Coaching and Mentoring on Employee Performance in the UK Hotel Industry.” International Journal of Social Sciences and Management 2 (2): 123–38. https://doi.org/10.3126/ijssm.v2i2.12323.
Okurame, David E, and Mojisola S Ajayi. 2017. “Effects of Mentoring and Feedback on the Cognitive Task Performance of Nigerian Undergraduate Students.” International Journal of Evidence Based Coaching & Mentoring 15 (2): 124–39.
Oladimeji, Moruff Sanjo, and Olatunji Zacchaeus Sowemimo. 2020. “The Effect of Mentoring on Employee Job Performance in the Nigerian Service Sector.” Management of Organizations: Systematic Research 84 (1): 31–44. https://doi.org/10.1515/mosr-2020-0011.
Onyemaechi, Uchenna, and Nkechi Ikpeazu. 2019. “Effect of Mentoring Practice on Employee’s Performance: A Case Study of Abia State Effect of Entrepreneurship on Employment Generation and Crime Reduction in Nigeria. A Focus on Small and Medium Scale Ventures in Aba Metropolis, Abia State. View Project W.” International Journal of Management Sciences and Business Research 8 (2): 2226–8235. http://www.ijmsbr.com.
Pelin, Irina Ioana, and Codruta Osoian. 2021. “Co-Workers Support and Job Performance.” Studia Universitatis Babes-Bolyai Oeconomica 66 (2): 74–86. https://doi.org/10.2478/subboec-2021-0010.
Pousa, Claudio, Yunling Liu, and Asad Aman. 2020. “The Effect of Managerial Coaching on Salesperson’s Relationship Behaviors: New Evidence from Frontline Bank Employees in China.” International Journal of Bank Marketing 38 (6): 1259–77. https://doi.org/10.1108/IJBM-12-2019-0437.
Pousa, Claudio, David A. Richards, and Carole Trépanier. 2018. “Managerial Coaching of Frontline Employees: The Moderating Role of Gender.” Human Resource Development Quarterly 29 (3): 219–41. https://doi.org/10.1002/hrdq.21322.
“Radita, N., & Netra, I. (2017).” n.d.
Raza, Basharat, Muhammad Ali, Samiah Ahmed, and Abdul Moueed. 2017. “Impact of Managerial Coaching on Employee Performance and Organizational Citizenship Behavior: Intervening Role of Thriving at Work.” Pakistan Journal of Commerce and Social Sciences 11 (3): 790–813. http://hdl.handle.net/10419/188317.
Ribeiro, Neuza, Tam Nguyen, Ana Patrícia Duarte, Rui Torres de Oliveira, and Catarina Faustino. 2021. “How Managerial Coaching Promotes Employees’ Affective Commitment and Individual Performance.” International Journal of Productivity and Performance Management 70 (8): 2163–81. https://doi.org/10.1108/IJPPM-10-2018-0373.
Riyanto, Agustinus. 2018. “Pengelolaan Panti Asuhan Sanma Pasang Surut : Metode Pendampingan Anak.” Jurnal Abdimas Musi Charitas 2 (1): 22–26.
Sajidah, Nida Alifatun. 2018. “Dukungan Sosial Pada Komunitas Angklung Di Yogyakarta.” Jurnal Fakultas Psikologi.
Sari, Desi Ratna. 2021. “Pengaruh Dukungan Rekan Kerja Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Kantor Bupati Gowa.” Makassar.
Sarsur, Amyra Moyzes, and Cristina Parente. 2019. “The Coaching Process Seen from the Daily (and Controversial) Perspective of Experts and Coaches.” Revista de Gestao 26 (2): 126–42. https://doi.org/10.1108/REGE-07-2018-0082.
Satya, Prawira, Adhi Nugraha, and Amanda Pasca Rini. 2021. “Hubungan Antara Dukungan Sosial Dan Work Family Balance Pada Anggota Polisi Wanita Di Polda Jatim.” Seminar Nasional Psikologi Dan Ilmu Humaniora (SENAPIH) 1 (1): 117–23. http://conference.um.ac.id/index.php/psi/article/view/1231.
Sen, Hanife Tiryaki, and Aytolan Yildirim. 2021. “The Relationship between Nurses’ Perceived Organisational, Supervisor and Co- Worker Support, Psychological Well-Being and Job Performance.” Journal of the Pakistan Medical Association 71 (6): 1679–81. https://doi.org/10.47391/JPMA.
Sidhu, Gursharan Kaur, and Ismail Nizam. 2020. “Coaching and Employee Performance: The Mediating Effect of Rewards & Recognition in Malaysian Corporate Context.” International Journal of Management, Accounting and Economics 7 (1). www.ijmae.com.
Simarmata, Nenny Ika Putri, Anissa Lestari Kadiyono, Hendriati Agustiani, and Diana Harding. 2017. “View of Job Performance Ditnjau Dari Iklim Organsiasi Dan Cultural Value Suku Batak.” Jurnal Ilmiah Psikologi Terapan 5 (1): 158–74. https://ejournal.umm.ac.id/index.php/jipt/article/view/3839/4343.
Talebzadeh, Niusha, and Osman M. Karatepe. 2020. “Work Social Support, Work Engagement and Their Impacts on Multiple Performance Outcomes.” International Journal of Productivity and Performance Management 69 (6): 1227–45. https://doi.org/10.1108/IJPPM-05-2018-0195.
Tanskanen, Jussi, Liisa Mäkelä, and Riitta Viitala. 2019. “Linking Managerial Coaching and Leader–Member Exchange on Work Engagement and Performance.” Journal of Happiness Studies 20 (4): 1217–40. https://doi.org/10.1007/s10902-018-9996-9.
Tews, Michael J, John W Michel, and Kathryn Stafford. 2020. “Social Support and Turnover among Entry-Level Service Employees: Differentiating Type, Source, and Basis of Attachment.” Human Resource Management 59 (3): 221–34. https://doi.org/https://doi.org/10.1002/hrm.21989.
Tipung, Dionesia Deska. 2018. “Pengaruh Total Quality Management (TQM), Gaya Kepemimpinan, Kedisplinan Kerja Dan Fungsi Mentoring Terhadap Kinerja Katyawan PT. Kemakmuran Berkah Timber Samarinda.” Ekonomia 7 (1).
Trépanier, Carole P A M. 2017. “Managing Frontline Employee Performance through Coaching: Does Selling Experience Matter?” International Journal of Bank Marketing 35 (2): 220–40. https://doi.org/10.1108/IJBM-01-2016-0005.
Xiong, Lina, and Ceridwyn King. 2018. “Too Much of a Good Thing? Examining How Proactive Personality Affects Employee Brand Performance under Formal and Informal Organizational Support.” International Journal of Hospitality Management 68 (May 2017): 12–22. https://doi.org/10.1016/j.ijhm.2017.09.007.
Xu, Shi, Hubert Van Hoof, Ana Lucia Serrano, Lucia Fernandez, and Narcisa Ullauri. 2017. “The Role of Coworker Support in the Relationship between Moral Efficacy and Voice Behavior: The Case of Hospitality Students in Ecuador.” Journal of Human Resources in Hospitality & Tourism 16 (3): 252–69. https://doi.org/10.1080/15332845.2017.1253431.
Zeng, Hao, Lijing Zhao, and Shuai Ruan. 2020. “How Does Mentoring Affect Protégés’ Adaptive Performance in the Workplace: Roles of Thriving at Work and Promotion Focus.” Frontiers in Psychology 11 (September). https://doi.org/10.3389/fpsyg.2020.546152.
