TAN, Rivaldo; SETIAWAN, Alexander. PENERAPAN ARTIFICIAL INTELLIGENCE DALAM CUSTOMER RELATIONSHIP MANAGEMENT: SUATU TINJAUAN LITERATUR. SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan, [S. l.], v. 5, n. 2, p. 1037–1060, 2026. DOI: 10.54443/sibatik.v5i2.4395. Disponível em: https://publish.ojs-indonesia.com/index.php/SIBATIK/article/view/4395. Acesso em: 11 feb. 2026.